PRIVACY POLICY

1. Introduction

1.1 Our Commitment to Your Privacy

Soul Meridian Canberra Pty Ltd ABN 63 685 527 824 (Soul Meridian, we, us, our) is committed to protecting the privacy of individuals who interact with us. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We handle personal information responsibly, transparently, and securely. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and your rights in relation to it.

If you have any questions, please contact us at info@soulmeridian.com.

1.2 About Soul Meridian

Soul Meridian is a premium private members club based in Canberra, Australia, offering an integrated lifestyle experience including:

• Private members club facilities and events
• Wellness and fitness services
• Hospitality and food and beverage experiences
• Beauty services including skincare, massage, hair and laser treatments

Soul Meridian currently operates in Canberra, with additional locations planned for the future.

1.3 Applicable Legislation

We are required to comply with:

• The Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs)
• Applicable State and Territory health privacy legislation, including the Health Records Act 2001 (Vic) where relevant
• The Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth)

1.4 Scope of This Policy

This Privacy Policy applies to all personal information collected by Soul Meridian through our website (www.soulmeridian.com), our facilities, our membership platform, and any other touchpoints through which you interact with us.

Collection notices may also be provided to you at the time your personal information is collected and should be read alongside this Policy.

2. What Personal Information We Collect

2.1 Types of Information

Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable. We may collect the following types of personal information:

• Identity information: name, date of birth, gender
• Contact information: address, email address, phone number, postcode
• Membership information: membership type, application details, preferences, location interest
• Health and fitness information: fitness goals, health conditions relevant to your safe participation in our services, treatment preferences for beauty and wellness services
• Payment and billing information (processed securely via third-party providers)
• Communications: records of your correspondence and interactions with us
• Website usage data: IP address, browser type, pages visited, cookies

2.2 Sensitive Information

We may collect sensitive information, including health information, in the context of delivering our wellness, fitness, and beauty services. We will only collect sensitive information with your consent and where it is reasonably necessary for our services.

2.3 How We Collect Information

We collect personal information in the following ways:

• When you register your interest or apply for membership via our website
• When you complete an intake or health form prior to receiving wellness or beauty services
• When you interact with us in person, by phone, by email, or via our membership platform
• Through our CRM and member management platform, Glofox (www.glofox.com)
• Through cookies and analytics tools on our website
• When you engage with our social media channels

3. Why We Collect and Use Your Information

We collect and use personal information for the following primary purposes:

• To assess and process your membership application
• To administer your membership, including billing, scheduling and communications
• To deliver our wellness, fitness, hospitality and beauty services safely and effectively
• To tailor our services and recommendations to your health and lifestyle needs
• To keep you informed about events, updates, new locations and offers (with your consent)
• To respond to enquiries and provide customer support
• To comply with our legal obligations
• To improve and develop our services and facilities

Where we use your information for a secondary purpose, we will only do so where it is related to the primary purpose and you would reasonably expect it, or where we have obtained your consent.

4. Disclosure of Personal Information

4.1 Third Parties

We may disclose your personal information to third parties where necessary to operate our business and deliver our services. These include:

• Glofox — our member management and CRM platform, which stores and processes membership data on our behalf
• Payment processors — for the secure handling of membership fees and transactions
• Service providers — including IT, marketing, communications and administrative support
• Professional advisers — including legal, accounting and insurance professionals
• Regulators and authorities — where required by law

4.2 Future Locations

As Soul Meridian expands to new locations, your personal information (including your interest in future locations) may be shared with the relevant Soul Meridian operating entity for that location. We will notify you if this occurs.

4.3 No Sale of Data

We do not sell, rent or trade your personal information to third parties for marketing purposes.

5. Overseas Disclosure

Some of our third-party service providers, including Glofox, may store or process data on servers located outside Australia. Where we disclose personal information to overseas recipients, we take reasonable steps to ensure those recipients handle your information in a manner consistent with the APPs.

By using our services and providing your personal information, you consent to it being disclosed to overseas recipients in these circumstances.

6. Health and Sensitive Information

Where we collect health or other sensitive information — for example, information relevant to the safe delivery of fitness training, massage therapy, laser treatments or other beauty services — we will:

• Only collect that information with your express consent
• Use it solely for the purpose for which it was collected
• Store it securely and limit access to staff who require it to deliver your services
• Retain it only for as long as necessary or required by law

7. Storage and Security

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your information from misuse, interference, loss, unauthorised access, modification or disclosure.

Your membership and personal data is stored within the Glofox platform, which maintains its own security standards and data practices. We encourage you to review Glofox’s privacy policy at www.glofox.com for further information.

Where personal information is no longer required for any purpose, we will take reasonable steps to destroy or de-identify it.

8. Website Cookies and Analytics

Our website (www.soulmeridian.com) uses cookies and similar tracking technologies to improve your browsing experience and understand how our site is used. Cookies may collect information such as your IP address, browser type, pages visited and time spent on our site.

You can control or disable cookies through your browser settings, however this may affect the functionality of certain parts of our website.

9. Marketing Communications

With your consent, we may send you communications about our membership offerings, events, promotions, new locations and services. We comply with the Spam Act 2003 (Cth) in all marketing communications.

You may opt out of receiving marketing communications at any time by contacting us at info@soulmeridian.com or by using the unsubscribe link in any email we send you.

10. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you and to ask us to correct any information that is inaccurate, incomplete or out of date.

To make a request, please contact us at info@soulmeridian.com. We will respond within a reasonable time. In some circumstances we may be unable to provide access — for example, where doing so would impact the privacy of another individual or where a legal exemption applies. We will always explain our reasons if we are unable to fulfil a request.

11. Privacy Complaints

If you believe we have handled your personal information in a manner that does not comply with this Privacy Policy or the Privacy Act, we encourage you to contact us first so we can attempt to resolve your concern.

Please direct any privacy complaint to:

Privacy Officer
Soul Meridian Canberra Pty Ltd
Email: info@soulmeridian.com
Website: www.soulmeridian.com

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations or business operations. The current version will always be available at www.soulmeridian.com. Material changes will be communicated to members via email.

13. Contact Us

For any questions, requests or concerns regarding this Privacy Policy or the handling of your personal information, please contact us:

Soul Meridian Canberra Pty Ltd
ABN 63 685 527 824
Email: info@soulmeridian.com
Website: www.soulmeridian.com

© 2026 Soul Meridian Canberra Pty Ltd. All rights reserved.